Jueves, 21 Marcha, 2019

Man dragged off flight was a 'bad moment' for United: CEO

Manuel Armenta | 12 Abril, 2017, 20:15

Shares of United Airlines' parent company United Continental Holdings fell on Tuesday by almost 6% before ending the day 1.1% down, after a video showing a passenger being forcibly dragged off a plane surfaced online, reported MarketWatch.

In an interview with GMA, Munoz said he apologized to the passenger - identified Tuesday as Dr. David Dao - and promised that nothing similar would happen on a United Airlines flight again.

Over the past few years, the official Pakistani airline has seen a lot of back lash due to the poor condition of its aircraft, number of crashes their airplanes have been in and last but not the least, the incident where seven passengers were forced to stand during the flight due to overbooking by the plane. "That's my premise, and that's my promise".

The airline on Sunday had selected four people to give up their seats on its overbooked flight from Chicago to Louiseville. "I don't think they've set a culture there, and you've got a CEO who takes off after the guy was dragged down the aisle", he said.

United Chief Executive Officer Oscar Munoz (pictured above) in an email to his team on Monday had defended his employees and claimed Dao turned "disruptive and belligerent". He described the removal by airport police as "truly horrific". "They all have an incredible amount of common sense and this issue could have been solved by that. And I think for us to start to get in front of what should be a local matter, not necessarily needing a federal response".

Dao's lawyer said that the doctor, a father of five, is recovering from his injuries at a Chicago hospital. "We have not provided our front-line supervisors and managers.with the proper tools, policies and procedures that allow them to use their common sense", Munoz said.

"I deeply apologize to the customer forcibly removed and to all the customers aboard", he said in the statement.

As for calls from the public asking Munoz to resign, he said, "No, I was hired to make United better and we've been doing that and that's what I'll continue to do".