Jueves, 19 Julio, 2018

United Airlines issues apology over passenger treatment

United Airlines CEO apologises for 'truly horrific' passenger incident 'No one should ever be mistreated this way': United issues a new statement, promising to 'fix what's broken'
Cris De Lacerda | 12 Abril, 2017, 19:48

The United Airlines flight that drew worldwide attention after a passenger was dragged from his seat and off the plane was not overbooked, the airline said Tuesday.

However, in a letter to its employees, Munoz said: "Our employees followed established procedures for dealing with situations like this". The airline wanted to get four passengers to leave the flight to make room for four staff members who were needed in Louisville the next day.

United Airlines said to make room for four of its employees, four passengers need to be bumped off the plane, and when an monetary incentive of 800 USA dollars lured no volunteers, flight attendants said they used computers to "randomly" chose four unlucky passengers.

After Munoz initially defended the airline's action, calling the passenger "belligerent and disruptive" in an email to employees, he released a new statement Tuesday, offering "deepest apologies" - pledging to take "full responsibility" and saying "No one should be mistreated this way".

"I deeply apologize to the customer forcibly removed and to all the customers aboard", he said in the statement.

Oscar Munoz, chief executive of United Airlines' parent company, described the event as "upsetting" and apologised for "having to re-accommodate these customers". The videos sparked outrage on social media, the second time in less than a month that United was criticized for its treatment of passengers.

Outrage continues over the video of a United Airlines customer dragged out of his seat screaming and left injured and bloody at Philadelphia International Airport today.

"We'll communicate the results of our review by 30 April". Pennsylvania Congressman Brendan Boyle said, "When we as citizens, as consumers, step on a plane, we don't automatically lose our rights as citizens".

She says the airline may have had the right to remove the passenger from the plane, but the way they did it, with cell phones recording, could land them in court. Regulators in the United States said they are reviewing the incident.

Shares of the United Airlines plunged almost 4 percent in the morning session Tuesday, and the company lost about 800 million US dollars in total value.

Sara Nelson, global president of the flight-attendants union for United, said his letter to United employees was only meant to boost morale in a very trying time.