United Airlines CEO Oscar Munoz waits to be interviewed
20 Abril, 2017, 13:26
The increases came after United came under fire after it called security officers to forcibly remove passenger David Dao from an overbooked flight in order to seat crew members for another flight.
While he asserted that he took full responsibility "for making this right", he said that his organisation will review and update their policy on overbooked flights by the end of April. On the call, Chief Executive Officer Oscar Munoz said he would have "further conversations with customers and related governmental officials" in an upcoming trip to China that had been planned prior to the incident. It's too soon to tell if the bad publicity hurt bookings, the carrier said. But he said he had spoken with the United Continental board and received its backing.
Dao, a Vietnamese-American, was bloodied and suffered a concussion and two broken teeth in the confrontation, which created an uproar on Chinese social media. "I'm sure there was a lot of conjecture about me personally" losing his job.
United is engaged in a sweeping review of its policies with the aim of creating what Munoz calls a more "common-sense approach to doing things". He also repeated his characterization of the incident as a "system failure", and he described the entire experience as "a true learning opportunity" and "a watershed moment for our company", the report added.
This Sunday, April 9, 2017, image made from a video provided by Audra D. Bridges shows a passenger being removed from a United Airlines flight in Chicago.
United President Scott Kirby said, "We feel like we've managed that pretty well and our corporate accounts are largely supportive". After Dao's removal, other customers booed the United crew when they appeared.
"The flight 3411 incident, while undoubtedly a public relations disaster, will most likely not materially affect United's medium- to long-term financial and operational performance".
Dao reportedly yelled that he was being discriminated against for being of Asian descent, a searing allegation given that United controls nearly 20 percent of U.S. airline traffic to China and has a partnership with Air China.
Earnings translated into 41 cents per share, excluding one-time costs, three cents better than analyst expectations.